Refund policy

Last updated:15/07/2026

At Top Pool Tables, operated by Beth Realty, LLC, we want you to be completely satisfied with your purchase. Because we provide high-end equipment and luxury furniture, we have established clear guidelines to ensure a fair and transparent return process for all our customers.

1. Return Window

We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be:

In the same condition that you received it.
Unworn, unused, and in its original packaging.
Accompanied by the receipt or proof of purchase.

2. How to Initiate a Return

To start a return, please contact our support team:

Email: support@toppooltables.com
Phone: 515-654-6383

Once your request is received, our team will review the eligibility of the return. If accepted, we will provide you with a Return Authorization (RA), a return shipping label (if applicable), and detailed instructions on how and where to send your package.

Important: Items sent back to us without a prior Return Authorization will not be accepted.

3. Damages, Defects, and Issues

Please inspect your order immediately upon receipt. Because pool tables are heavy, high-value items, we require immediate notification of shipping damage.

If the item is defective, damaged, or if you receive the wrong item, contact us within 48 hours of delivery. Please provide:

Your order number.
Photos of the damaged packaging and the product.
A description of the issue.

Beth Realty, LLC will work directly with the manufacturer and the shipping carrier to resolve the issue, provide a replacement, or issue a refund.

4. Non-Returnable Items

Certain items are not eligible for return. These include:

Custom-Built or Made-to-Order Tables: Any item personalized or built to specific customer specifications.
Installed/Assembled Products: Items that have already been professionally installed or assembled in your home.
Final Sale: Items marked as "Clearance" or "Final Sale."
Gift Cards: These are non-refundable.
Hazardous Materials: Flammable liquids or gases.

5. Exchanges

The fastest way to ensure you get the desired product is to return the item you have. Once the return is accepted and processed, you may make a separate purchase for the new item.

6. Refunds

Once we (or our manufacturing partners) receive and inspect your return, we will notify you of the approval or rejection of your refund.

Approved Refunds: Will be processed automatically to your original payment method within 10 business days.
Processing Time: Please note that your bank or credit card company may take additional time to post the refund to your account.
Restocking Fees: Depending on the product, a restocking fee may apply. This will be clearly communicated to you during the Return Authorization process.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at support@toppooltables.com.

7. European Union 14-Day Cooling-Off Period

For customers located within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. The item must be returned in its original condition and packaging with proof of purchase.